Over 10 years we helping companies reach their financial and branding goals. Onum is a values-driven SEO agency dedicated.


Customer Service

We provide the Customer Service that truly understands the requirements of the online consumers, supported with experienced and well-trained team providing
one stop service.

For Pre-sale customer service, we provide general information on brand and product, detail information on product including color, texture and size. We will also recommend similar or related product and also assist on how to complete an order.

For after-sale customer service, we will provide information on order and shipping status and will notify buyer at once if there is any order change. We will also handle return, refund and complaints.

We also have in-house chat-bot system to make sure customers are handled in a timely manner.

Service Scope Overview

Pre-sale customer Service

Marketplace Enquiry

E-shop Enquiry

After-sale Customer Service

Return and Refund Handling


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